Amazon Removal Services
Customers reviews are one of many things that can impact an Amazon seller's success. Sellers have been forced to employ extraordinary tactics to counter negative and fake Amazon reviews (some of which violate Amazon's selling policies), including offering customers refunds that exceed the original purchase price in order to remove or revise a negative review.
Reviewing Amazon's policy, identifying inauthentic reviews, and how to properly report reviews that violate it are all discussed in this article. We also describe why removing negative reviews is desirable.
The customer shopping experience at Amazon is regarded as an integral part of its commitment to “encourage customers to review the products they like and dislike to help them make informed choices for their purchases.” Additionally, customers can provide either positive or negative feedback on sellers.
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Reasons to Remove a Review on Amazon
In most articles about Amazon reviews, positive reviews are stressed as being important. However, most online consumers realize that reviews and ratings can and do often become inflated. A consumer review is supposed to be "true and authentic reflection of the customer's experience with the product.". Amazon recognizes the need for a more trustworthy review experience.
Negative reviews are typically given greater weight by online shoppers due to the widespread distrust of positive reviews. Even if a product sells on Amazon with a large number of positive reviews, a few negative reviews will leave a lasting impression on potential customers. In order to gain an unfair advantage over your reviews and ratings, competitors or others with improper motives leverage this information too easily for their own benefit.
In this post, we outline a few of the reasons why Amazon sellers might want to remove a negative review. If these reasons aren't addressed, negative reviews can hurt Amazon sellers.
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Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
FREQUENTLY ASKED QUESTIONS
The chances are if you have landed on our site you probably have an appreciation that removing online reviews and content aren’t exactly as straightforward as you might have thought. We employ in-house Legal professionals, online defamation specialists, digital platform policy experts who specialise in digital removal assignments to design removal strategies and submissions that lead to permanent removals.
We can have a crack at anything, however we take care to understand the context and nature of the review and make a realistic assessment as to whether the content can be removed
We assess the content, the platform that is posted on and we design a well analysed content removal action plan. A majority of our work involves detailed submissions and applications to review platforms and liaising with them on a constant basis throughout the removal process. Depending on the nature of the content we will deploy different strategies within our submissions to increase the likelihood of a removal. Based on our experience all removal requests require several, sometimes up to ten plus submissions for it to be removed. We liaise with platforms and forums on a daily basis so we understand what works and what doesn’t.
We have different pricing for different types of content and depending on the level of difficulty we will provide you with an obligation free quote. We don’t charge anything until the content is removed
We specialise in permanent removal. We always start there and if all avenues have been exhausted we will advise other reputational management strategies you can adopt.
Some content only takes 24 to 48 hours to be removed but sometimes it can take weeks up to months depending on how fast the platform responds. This is on a case by case basis
The short answer is no. Sometimes it can be a little more tricker when we step in if multiple attempts have already been made but based on our experience it is still possible to get content and reviews removed.
We don’t advise responding to the content if you want the content to be removed. By responding you are acknowledging the legitimacy and existence of the content and different platform algorithms have different interpretations of this. We advise you to remove your response while we are working on your removal assignment. If by any chance the review is not removed you can always respond to the review at a later stage.
No, we do not reach out to reviewers unless we have your permission. Part of our standard process we do not adopt this approach as it is often unnecessary
If all possible removal avenues are exhausted and permanent removal seems impossible we will provide you with alternative online reputation management strategies to consider. At this stage If you would like to stop the process then we will refund you the full deposit. We ask for at least 90 days before you apply for a refund.
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