Yelp Review Removal
Getting Rid of Negative & Fake Yelp Reviews
A business's reputation can be irreparably damaged by fake or negative Yelp reviews. The good news is that we can you remove Yelp reviews. A business's bottom line and ability to remain open can be seriously affected by even one negative online review.
We recommend taking the following steps to remove unwanted Yelp reviews from your business if they have been fake or negative. Do not reply directly to the review, if you know the customer and think you can resolve the issue with stellar customer service. This can sometime cause more damage that good.
In our practice, we are regularly called upon to assist our clients with removing or responding to negative or defamatory Yelp reviews. We have extensive experience assisting clients with removing and responding to defamatory, inaccurate, and fake reviews.
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Why You Should Remove Bad Yelp Reviews
Your business can benefit from removing negative Yelp reviews if you remove them and cultivate positive ones. However, you are not required to just take our word for it: there is plenty of evidence to back that up.
The following statistics indicate how important it is for businesses to get positive reviews online:
Increase Conversion Rates
Customers who read positive reviews on a business's website spend 31 percent more than those who don't. Positive customer reviews increase conversion rates up to 270 percent. Consumers who read negative online reviews are four times as likely to change their minds about a purchase.
Propel Business Growth & Longevity
If your Yelp page gets one star higher, your revenue could increase by 5-9 percent. Negative reviews can also lose your business 22 percent of potential customers. 8 Three or more negative articles can increase the loss of customers to nearly 66 percent.
The online reputation of a company has influence on job seekers' job choices in 84 percent of cases, whereas businesses with a negative online reputation spend on average 10% more per hire.
Bolster Your Business’s Online Reputation
The online reputation of your business matters more than traditional advertising. In fact, the majority of consumers no longer trust traditional advertising methods (they are more inclined to trust online reviews).Additionally, 67.7 percent of consumers consider online reviews when making a purchase.
Besides helping your business grow, removing negative reviews can also prevent a "monkey see, monkey do" scenario. People follow patterns. If they see others writing negative reviews, they are more likely to write negative reviews themselves.
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Taking Down a Yelp Review
A negative Yelp review can cause serious damage to your business if you wait too long to respond. The longer you wait, the more damage the Yelp review can cause. But the best response is just as important as how you respond.
We examine the best practices for removing negative reviews from Yelp and your options for responding below.
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FREQUENTLY ASKED QUESTIONS
The chances are if you have landed on our site you probably have an appreciation that removing online reviews and content aren’t exactly as straightforward as you might have thought. We employ in-house Legal professionals, online defamation specialists, digital platform policy experts who specialise in digital removal assignments to design removal strategies and submissions that lead to permanent removals.
We can have a crack at anything, however we take care to understand the context and nature of the review and make a realistic assessment as to whether the content can be removed
We assess the content, the platform that is posted on and we design a well analysed content removal action plan. A majority of our work involves detailed submissions and applications to review platforms and liaising with them on a constant basis throughout the removal process. Depending on the nature of the content we will deploy different strategies within our submissions to increase the likelihood of a removal. Based on our experience all removal requests require several, sometimes up to ten plus submissions for it to be removed. We liaise with platforms and forums on a daily basis so we understand what works and what doesn’t.
We have different pricing for different types of content and depending on the level of difficulty we will provide you with an obligation free quote. We don’t charge anything until the content is removed
We specialise in permanent removal. We always start there and if all avenues have been exhausted we will advise other reputational management strategies you can adopt.
Some content only takes 24 to 48 hours to be removed but sometimes it can take weeks up to months depending on how fast the platform responds. This is on a case by case basis
The short answer is no. Sometimes it can be a little more tricker when we step in if multiple attempts have already been made but based on our experience it is still possible to get content and reviews removed.
We don’t advise responding to the content if you want the content to be removed. By responding you are acknowledging the legitimacy and existence of the content and different platform algorithms have different interpretations of this. We advise you to remove your response while we are working on your removal assignment. If by any chance the review is not removed you can always respond to the review at a later stage.
No, we do not reach out to reviewers unless we have your permission. Part of our standard process we do not adopt this approach as it is often unnecessary
If all possible removal avenues are exhausted and permanent removal seems impossible we will provide you with alternative online reputation management strategies to consider. At this stage If you would like to stop the process then we will refund you the full deposit. We ask for at least 90 days before you apply for a refund.
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