RateMDs Removal Services
When You Need an Effective Medical Provider Removal Service
Medical practice reputations can be damaged by negative or fake reviews of a doctor on websites such as RateMDs, Vitals and HealthGrades. While these sites give patients the power to influence and manage their healthcare, they can quickly ruin the reputation of a medical practice.
When it comes to online reviews, medical professionals are facing a legal and ethical minefield that other professionals or service providers may not have to worry about.
Through our experience of assisting medical professionals and practices, we have helped countless medical professionals and practices deal with fake or negative patient reviews. Many healthcare providers believe they are unable to respond because of HIPAA and patient confidentiality obligations. Our team can assist in finding alternatives.
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Why You Should Worry About having negative reviews of their services
Negative online reviews can put a business's profitability at risk, while positive online reviews can bolster it. Even professional medical practices should be concerned about online reviews.
In spite of the positive reviews for doctors and healthcare providers, medical professionals need to be alert to fake and negative reviews. Most negative reviews are due to miscommunication between doctor and patient.
As nearly 80% of consumers trust online reviews as much as personal recommendations, reducing the number of negative reviews can be beneficial for medical providers.
The consumer medical company ConsumerMedical compiles a list of top doctors according to information that measures medical performance, including readmission rates, surgical infections, and patient outcomes. The Quality Metrics report shows that only 2% of doctors who appear at the top of search results (based on reviews online) made ConsumerMedical's list of top performers.
Having a plethora of positive online reviews or a prominent online presence does not guarantee a medical professional's actual quality.
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Poor Patient Services: What Are the Consequences?
Patient service issues decrease the quality metrics of an individual physician and can have a negative impact on their online reviews, resulting in the loss of 22% of customers.
Obviously, such a loss in customers would have financial consequences - both in reduced new patient volumes and in existing patients taking their business elsewhere.
As a result of such a drastic loss in customers, a business will experience significant financial losses - the loss of new patients as well as customers who go elsewhere for their healthcare needs.
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Why is Patient Satisfaction Important in Health Care?
Patients do not evaluate medical providers based on the same types of quality metrics as other professions, so you may wonder what it takes to satisfy them. Patients leave online reviews based on factors like bedside manners, convenience, and availability.
Like any other consumer, medical patients want excellent customer service just like everyone else. The American Academy of Family Physicians identified the following five factors as contributing to patient satisfaction, regardless of patient differences:
Set expectations at the beginning of the visit - determine exactly what a patient wants from it.
A positive doctor-patient relationship - patients want their doctor to pay attention to their problem, explain the condition, and show interest in their background.
Decision-making together - patients want to express their opinion and concerns during the visit.
The longer the visit, the more satisfied patients are, as longer visits help doctors build a rapport with them.
A doctor's appearance - patients prefer to work with a doctor who is smiling, wears semi-formal clothing, rather than a white coat or casual clothing.
Patient satisfaction is greatly influenced by your staff and administration, of course. By communicating positively from the start, staff can clarify a patient's concerns and impress from the very beginning, showing them that the office takes their concerns seriously.
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Medical Practices Can Be Hurt by Negative Patient Reviews
Depending on the nature of the review, negative reviews in the medical field can harm more than just your bottom line. A bad patient experience and subsequent negative review may result in an investigation of your practice and eventually disciplinary action or fines. There are a number of situations in which a physician's response to a negative review can lead to malpractice issues.
The dentist responded publicly on Yelp with details about the patient's dental information after a patient left a negative Yelp review after seeing her dentist.
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FREQUENTLY ASKED QUESTIONS
The chances are if you have landed on our site you probably have an appreciation that removing online reviews and content aren’t exactly as straightforward as you might have thought. We employ in-house Legal professionals, online defamation specialists, digital platform policy experts who specialise in digital removal assignments to design removal strategies and submissions that lead to permanent removals.
We can have a crack at anything, however we take care to understand the context and nature of the review and make a realistic assessment as to whether the content can be removed
We assess the content, the platform that is posted on and we design a well analysed content removal action plan. A majority of our work involves detailed submissions and applications to review platforms and liaising with them on a constant basis throughout the removal process. Depending on the nature of the content we will deploy different strategies within our submissions to increase the likelihood of a removal. Based on our experience all removal requests require several, sometimes up to ten plus submissions for it to be removed. We liaise with platforms and forums on a daily basis so we understand what works and what doesn’t.
We have different pricing for different types of content and depending on the level of difficulty we will provide you with an obligation free quote. We don’t charge anything until the content is removed
We specialise in permanent removal. We always start there and if all avenues have been exhausted we will advise other reputational management strategies you can adopt.
Some content only takes 24 to 48 hours to be removed but sometimes it can take weeks up to months depending on how fast the platform responds. This is on a case by case basis
The short answer is no. Sometimes it can be a little more tricker when we step in if multiple attempts have already been made but based on our experience it is still possible to get content and reviews removed.
We don’t advise responding to the content if you want the content to be removed. By responding you are acknowledging the legitimacy and existence of the content and different platform algorithms have different interpretations of this. We advise you to remove your response while we are working on your removal assignment. If by any chance the review is not removed you can always respond to the review at a later stage.
No, we do not reach out to reviewers unless we have your permission. Part of our standard process we do not adopt this approach as it is often unnecessary
If all possible removal avenues are exhausted and permanent removal seems impossible we will provide you with alternative online reputation management strategies to consider. At this stage If you would like to stop the process then we will refund you the full deposit. We ask for at least 90 days before you apply for a refund.
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